Excellent Customer Feedback!

Customer feedback is extremely important to us at WwS. In our most recent survey (undertaken just before Easter 2016) the scores against each question, as a percentage rating, were as follows :-

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Overall Impression: 95.4%

Quality of Service: 95.8%

Cost Effectiveness:92.0%

Quality of Staff: 96.9%

Payroll Service:96.3%

HR Service: 94.2%

DBS Service:96.0%

Below are several quotes from our clients:

"Phil is brilliant! Any query is dealt with in a timely and professional manner - couldn't ask for better"

(Deborah Allen - Trinity Academy, Halifax)

"WwS has always been excellent. All the staff, particularly Julie and Phil, have been helpful, professional and attentive"

(Chris Wright - Royal Exchange Theatre, Manchester)

"The transition to WwS's payroll service was perfect"

(Katie Green - Immanuel College, Bradford)

"Lesley and Andrew are a real pleasure to work with. Any question or concerns are dealt with immediately"

(Matthew Hill, St.Oswald's CE Primary School, Bradford)

"Our colleagues at WwS are exceptionally knowledgeable, helpful and skilled. They are always available to give advice and support"

(Kathy Smith, Roundthorn & Coppice Primary Academies, Focus Trust)

"We have noticed just how effective WwS is. The team is very professional and approachable"

(Jackie Lomas, Manor Green Academy, Focus Trust)

"Nothing is ever too much trouble - many thanks"

(Pat Wilford, Walkden High School, Salford)

"Excellent payroll team. Always willing to help in a kind and courteous manner. Phil and Lesley are an absolute credit to the company"

(Jackie Carter, Bishop Bridgeman CE Primary School, Bolton)

"All the WwS staff provide a high quality support service to the Focus-Trust and all of our academies. Thank you!"

(Helen Rowland, Focus-Trust)

"Professional, effective service - always prompt in response, also friendly"

(Jeff Turnbull, Chester Diocesan Academies Trust)

To say that we are pleased with these scores and our customers’ feedback would be an understatement. We are absolutely delighted with these responses and the ‘near perfect’ scores for some of the specific services.

The challenge for WwS will be to improve these scores even further over the coming months. The challenge for our competitors is to match these results. If you are reading this as a potential customer and your current provider is unable to match these scores, it might be a good time to consider a change to Working with Schools!